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Report a malfunction

Do you have a malfunction to report?

Do you have a malfunction to report? When reporting a malfunction, you are our eyes and ears. It helps us a lot if you can inform us about the location and the pump number. Where do you see the malfunction?: the payment pole or the counter or N/A. What is not functioning: the nozzle, maybe there is no pressure, or the hose is turned off. Are there other things we need to know: did you press the emergency stop or can you only fill up a little bit? We want to know it all.


Report malfunction

 Prefer to contact us by phone?

In case of a malfunction at one of our petrol stations, you can also contact our 24/7 breakdown service by phone. This service can be reached by phone at:


During office hours, you can also chat with our customer service team.